Director of IT Operations

A leading healthcare management company dedicated to providing comprehensive IT solutions and support to healthcare facilities, including delivering top-notch EMR (Electronic Medical Record) systems and full IT support, is seeking an experienced and dynamic Director of IT Operations to lead the IT department. The ideal candidate will have a strong background in Managed Service Provider (MSP) environments, exceptional leadership skills, and a passion for driving innovation in healthcare IT solutions.



  • Lead and manage the IT operations team, ensuring smooth and efficient delivery of services to clients.

  • Oversee the implementation and maintenance of EMR systems and provide full IT support to healthcare facilities.

  • Develop and maintain strong client relationships, serving as the primary point of contact for MSP service department (Account Management).

  • Attend conferences, expos, and MSP peer groups to stay updated on industry trends and network with potential clients.

  • Collaborate with the sales team, participate in the sales process, and engage with prospects to discuss technical details and solutions.

  • Drive strategic initiatives to improve operational efficiency, scalability, and client satisfaction.

  • Provide guidance and mentorship to team members, fostering a culture of continuous learning and professional development.



  • Minimum of 5 years of prior experience in Managed Service Provider (MSP) environments.

  • Strong leadership and management skills, with proven experience in leading IT teams.

  • Experience in the healthcare space is highly desirable, with knowledge of EMR systems.

  • Excellent client-facing skills and ability to effectively communicate with stakeholders at all levels.

  • Sales skills and experience in participating in the sales process are a plus.

  • Proactive and self-motivated individual with a passion for technology and innovation.

  • Must be a people person with the ability to build strong relationships internally and externally.


Location: Brooklyn, New York

Salary: $175K

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Job #5024


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