Manager

 

An insurance provider is seeking a Manager for the underwriting and back-office team. This position will oversee in-office and offshore teams, establish and enforce work policies, confirm procedural adherence, communicate with clients, resolve escalated instances, and ensure optimal department output and productivity.

Responsibilities:

  • Accomplishes department objectives by supervising staff to achieve Service Level Agreement’s.
  • Consults with Sales on anticipated peaks to be staffed and prepared accordingly within all departments.
  • Communicates with Sales on SLA interruptions. Manage exceptions and special urgent requests. 
  • Provides quality service by enforcing quality standards systems, policies, and procedures.
  • Maintains an ethical and confidential work environment by establishing and enforcing organization standards.
  • Manages the relationship of the offshore team, resolves technical matters with them.
  • Reviews work quality and SLA of the in house and offshore teams and provides feedback accordingly. 
  • Accomplishes staff job results by coaching, counseling, and disciplining employees.
  • Conducts and coordinates staff training. Plans, monitors, and appraises job results.
  • Provides feedback to Sales ensuring that they adhere to company guidelines, policies and procedures. 
  • Reconciles and controls expenses and applicable reimbursements.
  • Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.

Requirements:

  • Management experience is required. Industry experience is a plus. Should have prior work experience in Real Estate or Insurance.
  • High school diploma, GED, or equivalent. Bachelor’s or Associate’s degree in business or management preferred.
  • Excellent communication skills.
  • Strong organizational and leadership skills.
  • Motivated and detail oriented.
  • Computer skills.
  • Strong problem-solving skills.

Location: Brooklyn, NY
Salary: $125K

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Details:

Job #5017

$125,000

Insurance

Brooklyn

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