A packaging supplies Distributor is seeking an experienced and qualified Customer Service & Sales Manager.
The manager will direct the customer service department and sales team, direct and monitor employee activity, offer guidance and support, intercede in escalated situations, resolve conflicts and ensure customer satisfaction.
Responsibilities:
- Manage the customer service department and sales team.
- Generate and enforce guidelines and procedures.
- Direct all employees.
- Assign duties and responsibilities.
- Oversee staff training, guidance and support.
- Monitor employee activity.
- Intercede in escalated instances.
- Conflict resolution, processing and resolving escalated client complaints and difficult situations.
- Maintain productive and cohesive teams in both departments, with smooth daily workflow.
- Ensure customer satisfaction.
Requirements:
- 3+ years of related work experience.
- Leadership and motivational skills.
- Excellent communication skills, verbal and written.
- Strong customer service aptitude.
- Excellent interpersonal skills.
- Efficient and motivated.
- Professional and sociable manner.
- Computer skills.
Location: Central, New Jersey
Salary: $200K
