Customer Service Manager

A P&C Insurance Brokerage is seeking a Customer Service Team Manager for their Real Estate division.
This position will oversee a team of customer service representatives, establish policies, and direct daily operations.

Responsibilities:

  • Establish effective team policies in keeping with company's goals and vision.
  • Direct daily activity, assign duties, set up schedules, etc.
  • Monitor daily workflow to ensure procedural adherence and effective work practice.
  • Implement changes to work policies as required.
  • Track industry trends and requirements, and implement changes as necessary.
  • On-call to resolve escalated customer concerns. 
  • Build a strong, cohesive work team that ensures customer satisfaction is maintained at all times.

Requirements:

  • 3 years of related work experience.
  • P&C insurance knowledge. 
  • Management skills and experience.
  • Excellent interpersonal and communication skills.
  • Strong attention to detail, analytical skills, and problem solving skills.
  • Professional and personable.

Location: Brooklyn, NY
Salary: $150K+ great benefits 
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Details:

Job #4707

$150,000

Insurance

Brooklyn

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