Customer Service Manager

A P&C Insurance Brokerage is seeking a Customer Service Team Manager for their Real Estate division.
This position will oversee a team of customer service representatives, establish policies, and direct daily operations.


  • Establish effective team policies in keeping with company's goals and vision.
  • Direct daily activity, assign duties, set up schedules, etc.
  • Monitor daily workflow to ensure procedural adherence and effective work practice.
  • Implement changes to work policies as required.
  • Track industry trends and requirements, and implement changes as necessary.
  • On-call to resolve escalated customer concerns. 
  • Build a strong, cohesive work team that ensures customer satisfaction is maintained at all times.


  • 3 years of related work experience.
  • P&C insurance knowledge. 
  • Management skills and experience.
  • Excellent interpersonal and communication skills.
  • Strong attention to detail, analytical skills, and problem solving skills.
  • Professional and personable.

Location: Brooklyn, NY
Salary: $150K+ great benefits 

Share this job:


Job #4707




Apply now:

Accepted file types: doc, docx, pdf, Max. file size: 256 MB.

Related Jobs


  An insurance provider is seeking a Manager for the underwriting and back-office team. This position will oversee in-office and offshore teams, establish and enforce

View Job

Claims Manager

A P&C Insurance Company is seeking an experienced Claims Manager. This position will oversee claims processing, communicate with clients, communicate with insurance carriers, and promote

View Job

Account Executive

A P&C Insurance Brokerage firm is seeking a knowledgeable and experienced account executive.  This position entails interfacing with clients, determining ideal coverage plans, organizing coverage contracts, interfacing with

View Job

Account Executive

A P&C Insurance brokerage is seeking a skilled Account Executive. This position will oversee renewals and ensure client accounts are properly administered. Responsibilities: Track assigned

View Job

Looking for a job?

Fill our your information below and we will get back to you.

Please submit your resume
All Ways logo

Eli Schonfeld

Controller at All-ways Forwarding

“Chaim and I have known each other for several years now. Each time I deal with Poel he and his team impress me more and more. He is wise, compassionate, and a true friend. He knows business inside and out, and is a great communicator. He is the perfect consultant, recruiter, coordinator, and mentor for any organization, and an asset to any industry.

Impactful coaching and consultion logo

Naphtali Hoff, PsyD

Performance coach for busy executives.

“Chaim is a passionate, visionary leader who continually seeks to support his clients as well as his staff. While he is laser focused on growing his business, he makes sure to prioritize his people and give them the best professional experience possible.

If you’re looking to hire a leader for your organization, Poel Group will make sure that you are well cared for and that your needs are quickly and properly met. And if you seek job placement, there are no recruiters better at delivering quality opportunities.”

Heshy Jay

CEO of Scoop & Company.

“Chaim from Poel Group is a true professional. I’ve watched him in action and his people skills are amazing, if your looking for staff then Poel Group is the best solution to find you the right professionals.

Cardknox logo

Steve Weissman,

SVP Marketing, Fidelity Payments & Cardknox

“Brilliant recruiters. Highly recommended.”

Fraudfix logo

Michael Dembinsky,

Senior Software & Technology Strategist

“Chaim has a great sense to manage relationships and look for people’s needs in terms of offering a new position/opportunities and not offering unrealistic expectations. Chaim and his team are very effective researcher, conducting interviews in a very professional way.

They are very clear in their ideas and objectives with the people they are working with, demonstrating high level communication skills. Mr Desser is a trusted advisor and result-driven person. It is a pleasure work with him.

GTJD logo

Shaya Weisfeld

President at GTJD Enterprise

“If you’re looking for someone to understand your unique personnel skills, then go to The Poel Network. Chaim and his recruiters are extremely skilled at finding the right talent from his vast network.

Network Solutions IPA logo

Sheldon Kohl

Partner/COO at Network Solutions IPA.

“Poel Group aided me into acquiring my Senior Accountant position at Integra Partners IPA. They were the recruiters that interviewed me and recommended me for the position. They were very thorough in the assessment and research into my background and conducted themselves with exceptional professionalism. They are very detail-oriented and in tune with the industries they represent.”

B&H logo

Israel L.

CFO at B&H Photo-VideoCFO

“Chaim from Poel is a real expert in HR subjects. He has a clear and practical understanding of issues such as employer/employee relationships.

I find him great on both sides helping employers define the jobs and criteria as well as helping employees define their areas of strength and potential. This makes him and his team a great recruiter for companies that are targeting top-quality employees.