A P&C Insurance Brokerage is seeking a Customer Service Team Manager for their Real Estate division.
This position will oversee a team of customer service representatives, establish policies, and direct daily operations.
- Establish effective team policies in keeping with company's goals and vision.
- Direct daily activity, assign duties, set up schedules, etc.
- Monitor daily workflow to ensure procedural adherence and effective work practice.
- Implement changes to work policies as required.
- Track industry trends and requirements, and implement changes as necessary.
- On-call to resolve escalated customer concerns.
- Build a strong, cohesive work team that ensures customer satisfaction is maintained at all times.
- 3 years of related work experience.
- P&C insurance knowledge.
- Management skills and experience.
- Excellent interpersonal and communication skills.
- Strong attention to detail, analytical skills, and problem solving skills.
- Professional and personable.
Location: Brooklyn, NY
Salary: $150K+ great benefits ???????