MSP Help Desk Technician L3

An IT support and Cyber security services company is seeking a Level 3 MSP Technician to join their team.
This position will respond to Level 1, 2, and 3 help desk support requests, and provide ongoing client support.

Responsibilities:

Respond to client inquiries or concerns related to software and hardware.
Communicate with client effectively, gain a detailed understanding of their needs, and help them resolve any issues.
Follow up on outstanding requests that require third party or external intervention to confirm their timely and accurate resolution.
Provide information on hardware/software features and functions to clients.
Assist with installation and client training.
Keep current on industry developments.

Requirements:

A minimum of 3-4 years relevant working experience, preferably with an MSP, with the following technologies: Windows 10 and Mac OS, Microsoft Office, Microsoft 365 Business applications, Active Directory Domain Services, Azure AD, File sharing, MS SharePoint One Drive Administration, MS Intune/Endpoint Manager, Cisco Meraki Administration and 802.1X Advanced networking.
Communication is key, candidate should have great communication skills and be a people's person. Excellent verbal and written English communication.
Active listening skills and the ability to empathize with people and find answers to new problems.
Driven to learn new technologies, methods, and practical skills.

Location: Brooklyn, NY
Salary: $85K

Details:

Job #4485

$85,000

IT - Information Technology

Brooklyn

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