MSP Help Desk Technician L3

An IT support and Cyber security services company is seeking a Level 3 MSP Technician to join their team.
This position will respond to Level 1, 2, and 3 help desk support requests, and provide ongoing client support.


  • Respond to client inquiries or concerns related to software and hardware.
  • Communicate with client effectively, gain a detailed understanding of their needs, and help them resolve any issues.
  • Follow up on outstanding requests that require third party or external intervention to confirm their timely and accurate resolution.
  • Provide information on hardware/software features and functions to clients.
  • Assist with installation and client training.
  • Keep current on industry developments. 


  • A minimum of 3-4 years relevant working experience, preferably with an MSP, with the following technologies: Windows 10 and Mac OS, Microsoft Office, Microsoft 365 Business applications, Active Directory Domain Services, Azure AD, File sharing, MS SharePoint One Drive Administration, MS Intune/Endpoint Manager, Cisco Meraki Administration and 802.1X Advanced networking.
  • Communication is key, candidate should have great communication skills and be a people's person. Excellent verbal and written English communication.
  • Active listening skills and the ability to empathize with people and find answers to new problems.
  • Driven to learn new technologies, methods, and practical skills.

Location: Brooklyn, NY
Salary: $85K

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