A local retail food store is looking to hire a General Store Manager.
The right individual will be responsible for maximizing the store’s sales, profit and customer service objectives through the effective management of store employees. Ensure the store meets all operational and merchandising goals. Provide exceptional customer service, expertise and leadership direction.
Responsibilities:
- Responsibility to drive the overall customer and sales service culture within the location.
- Accountable for managing sales performance and identifying sales opportunities.
- Develop overall store strategies and tactics to achieve sales, service and operational performance goals.
- Ensures maximum sales and profitability by focusing on key business initiatives.
- Responsible for associate training, development of top talent, provide positive and constructive feedback, and appropriate coaching and counseling.
- Lead, motivate and inspire associates to create a customer-centered environment resulting in a memorable and positive customer experience; building customer retention and strong relationships.
- Responsible for hiring, merchandising, operations, and execution of store standards, in addition to resolving associate and customer relations concerns.
- Responsible for performance management of all associates. Also, participates in networking and creating positive relationships within the community.
- Deliver exceptional customer service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution.
- Manage the performance appraisal process by delivering timely and valuable developmental feedback and reviews to all associates.
- Provide direction, coaching, and real time counsel related to all associate performance issues. Manage conflict effectively.
- Responsible and accountable for increasing sales and profitability.
- Manage inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control.
- Also responsible for managing merchandise flow-through and replenishment processes.
Requirements:
- 2 years of leadership experience in a retail environment.
- Proven ability to lead, coach and build teammate relationships in an environment of fast change; must be able to direct and motivate a diverse teammate population.
- Demonstrated ability to analyze and solve problems of varied scope; must be able to act decisively in implementing solutions.
- Strong organizational skills for planning work and continuously monitoring progress towards goals.
- Demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment.
- Ability to analyze and synthesize financial reports.
- Strong communication skills, both oral and written, for effective management of teams.
- Must demonstrate an exemplary commitment to provide exceptional customer service.
- General computer knowledge; working knowledge of Excel and Word.
- Must be available to work late hours and weekends to meet the needs of the store.
Location: Brooklyn, NY
Salary: $65K
